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RETURN POLICY
We always hope that you are satisfied with our pieces, but if for some reason you aren’t, you can always return regular priced items for a refund to your original method of payment or store credit that never expires. Anything purchased on our Last Chance pages, Non Profit website, has a slash through the price or part of our Promotional Sales are final sale, no returns for exchanges, store credits or refunds - no exceptions. Gift Certificates are non-refundable. Questions or concerns? Email us at [email protected] or Contact us.
Have items to return?
*First, ensure your items can be returned. If the item was on our Last Chance pages, Non Profit website, has a slash through the price on our website, states on your return packing slip that it is a final sale item or part of our Promotional Sales, they cannot be returned. NO EXCEPTIONS.
To receive a return slip/label to return your item(s), email us with your order number to [email protected]. All calls regarding returns will be directed to email.
COAT/ JACKETS RETURN POLICY:
>If there is an alteration to the jackets or removal of tags, it will make you ineligible for a refund, return or an exchange
> There will be no refund or exchange if the product is misused.
> There will be no refund, credits or exchanges made if items are used and they are not in their original form that we shipped to you (thread removed from pockets, sleeves, and slit in back of coats, tags removed, etc.).
Have a Dainty Jewell's account?
please click here to submit a return request through the order section of your account. Once your request is approved, you will receive a notification through email or you can check your request by going to account, then returns for your return authorization number. Add this # where it states to add your return authorization # on your return packing slip that has been emailed to you. From there, use the prepaid return label enclosed with your order or that was emailed and mail the package back to us. You may use the original package or a new one.
> If you have no Dainty Jewell's account, cannot find your order on your account or created one afterwards, fill out the last line on your return packing slip and use the prepaid return label enclosed with your order and mail the package back. You may use the original package or a new one.
Your RETURN/PACKING SLIP will provided an area to add a message to us with how you wish for us to proceed with the return your items and a space for reason for return.
-If no Return Authorization #is added or no note is added to THE RETURN SLIP with how you want us to proceed, store credit will automatically be issued for your eligible returned item(s) that cannot be reversed.
Options to return with or without a Dainty Jewell's account:
-Option 1: Receive a store credit for the full price of your returned item(s) or exchange. Store credit will be issued to your Dainty Jewell's account and will be available immediately after we process your return. The return label shipping cost is FREE with this option and earn an extra $5 store credit for your returned items!
We do not do even exchanges. All exchanges will receive a store credit so you may reorder the desired item. We do not do straight exchanges. No account? Add a message to us on line (3) with how you wish for us to proceed with the return your items.
-Option 2: Receive a refund to your original payment method for your order, minus $13.50 for the cost of the prepaid shipping label for one item. Additional costs ($4 per ea. item added to same box/package) will be deducted for more than one item for all items returned for a refund.
-Option 3: Receive a refund/store credit for your order and pay the carrier of your choice retail shipping rate to ship your return to us at 3009 Blue Mountain Drive, La Grande, OR 97850.
*Please note: Depending on your location, returned items using our prepaid return label can take up to 2 weeks to be delivered to our warehouse. For an update on your return status, please email us at [email protected] with your order number for a rapid response.
**Once a return has been processed, you will receive an email from our system that your order status has been updated with details of your refund or store credit. Please check your spam/ junk mail folder if you do not receive and email within 13 business days.
Important things to note-
Return Labels are available only for domestic USA orders.
We cannot guarantee stock for a returned item.
All returns are processed through a rigorous checkpoint system
All "Last Chance, Clearance, Final Sale items, has a slash through the price" are final sale, - no exceptions. If returned, there will be a substantial delay and an automatic 30% restock/ processing fee will be deducted from the store credit issued. No refunds.
We do not accept any altered goods.
All returns must be in new condition with tags still attached and no stains of deodorant or of any kind, no smells of smoke/perfume or of any kind, and no animal/human hair and etc. in order to receive a refund or store credit equal to the amount of the returned item(s). Items returned that do not fall in compliance with our return policy will be rejected and an automatic 30% restock/ processing fee will be deducted from the store credit issued. No refunds. Redeemed Jewell points and promotional coupon codes cannot be refunded or store credited.
You may initiate a return within 15 days of order arrival date (Based on tracking information), any return received past 15 days will incur a substantial delay and you will be contacted to have the option to pay for the return shipping of the item back to you, or we can donate the items to a local charity with no refund, exchange or store credit issued.
PLEASE carefully inspect a product upon arrival to assure that it's what you ordered and has no defects, missing tags, etc. If you think that you've received a defective item, incorrect items or if you are missing items, please contact our customer service team at [email protected] within 3 business days of day of receiving your package.
Regular priced items purchased during a promotional sale can be returned as long as the terms and conditions of the sale allow for the item to be returned and will be credited/refunded. Discounts, redeemed Jewell points and promotional coupon codes cannot be refunded or store credited.
The return processing time may take up to 7 business days once received at our warehouse.
All shipping costs paid are a third party charge that cannot be refunded at anytime.
Returns for store credits and refunds will affect your overall threshold of your current tier level if you have a DaintyJewell's customer account.
